TERMS AND CONDITIONS

Last Updated: 25/10/2026

Welcome to theverythingstore. These Terms and Conditions govern your access to and use of our website, the purchase of our products, and any related services we provide.

By accessing our website, placing an order, or purchasing any of our products, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

1. About Our Business

Theverythingstore operates an online store offering a wide variety of products ranging from kitchenware to decorative products

For any questions, concerns, or requests regarding these Terms and Conditions, you may contact us at:​

• Email: info@theverythingstore

• Website: theverythingstore.com

2. Eligibility and Acceptable Use

By using our website or purchasing our products, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website and products lawfully and responsibly. You must not use our website, services, or any goods purchased from us for unlawful, fraudulent, abusive, dangerous, or otherwise harmful activities.

You must not use our products in a manner intended to cause injury, damage, harassment, exploitation, or other harm to our business, our employees, our suppliers, other customers, or any other individual or organisation.

You are responsible for ensuring that your intended use of any product complies with applicable laws, regulations, safety instructions, and product-specific restrictions.

Where we reasonably suspect that an order or use of our services is unlawful, fraudulent, or presents a material safety risk, we reserve the right to investigate, refuse or cancel an order where legally permitted, and take appropriate action. Nothing in this section excludes any rights you may have under applicable consumer protection laws.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, specifications, prices, images, and other information displayed on our website are accurate and up to date.

However, product images are provided for illustrative purposes unless expressly stated otherwise. Minor variations in colour, appearance, packaging, or presentation may occur due to screen settings, manufacturing updates, or other factors.

We do not guarantee that every product will always be available. We reserve the right to update product descriptions, discontinue products, or correct genuine errors, subject to applicable law and any rights arising from orders already accepted.

If a material error affects your order, we will take reasonable steps to notify you and, where appropriate, offer a correction, cancellation, or refund.

4. Pricing and Payment

All prices are displayed in the currency stated on our website. Any applicable shipping charges, taxes, duties, or additional fees will be disclosed before you complete your purchase where required by law.

Payment must be completed through the payment methods made available at checkout.

Payments Processed by Stripe

We use Stripe as our payment service provider to process eligible online transactions securely.

When you make a payment, certain information necessary to process the transaction may be shared with Stripe, including your payment details, billing information, transaction amount, and other information required for payment processing, fraud prevention, and legal compliance.

Your payment information is processed in accordance with Stripe's applicable terms and privacy practices. We do not intend to store or directly access your full payment card number or card security code on our own systems. The information we receive and retain depends on the payment integration and configuration used by our business.

Stripe's use of personal information is also subject to its applicable privacy policy, available at https://stripe.com/privacy.

By submitting a payment, you authorise the processing of your transaction through the selected payment method.

We reserve the right to investigate suspected fraudulent payments and to cancel or suspend transactions where permitted by law.

5. Privacy and Customer Information

We respect the privacy of our customers and take reasonable steps to protect the personal information entrusted to us.

Information we may collect includes:

• Name and contact details.

• Billing and delivery addresses.

• Order history and transaction information.

• Communications submitted through our website or customer support channels.

• Technical information necessary to operate and secure our website.

We use this information for legitimate business purposes, including processing orders, arranging delivery, providing customer support, handling returns, preventing fraud, maintaining business records, and complying with legal obligations.

We implement reasonable administrative, technical, and organisational safeguards designed to protect customer information against unauthorised access, disclosure, alteration, loss, or misuse.

We may share relevant information with trusted service providers, including Stripe, delivery companies, website hosting providers, and other parties where reasonably necessary to fulfil orders, operate our business, or comply with the law.

We do not sell customers' personal information to third parties as a business practice. We cannot, however, guarantee that any method of electronic transmission or storage is completely secure.

Personal information will be retained only for as long as reasonably necessary for the purposes described above, subject to applicable legal, tax, accounting, and dispute-resolution requirements.

For further details about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

6. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products in accordance with these Terms and Conditions.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted. We may decline or cancel an order where reasonably necessary, including in cases of suspected fraud, stock unavailability, material pricing errors, or legal restrictions.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

Customers are responsible for providing accurate contact, billing, and delivery information. We are not responsible for delivery problems caused by incorrect information supplied by the customer, except where applicable law provides otherwise.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes communicated at checkout or in our order confirmation.

Delivery times are estimates and may be affected by courier delays, customs procedures, public holidays, weather conditions, operational disruptions, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us at [Customer Support Email] with your order number.

We will make reasonable efforts to investigate delayed, lost, or undelivered shipments and work with the relevant delivery provider to resolve the issue.

Where goods are confirmed to be lost or not received, we will provide an appropriate remedy, which may include a replacement or refund, in accordance with our policies and applicable law.

Nothing in this section removes any rights you may have where delivery obligations have not been fulfilled.

8. Returns, Damaged Goods, and Missing Orders

We want our customers to receive the products they have purchased in the condition reasonably expected.

Damaged or Defective Goods

If your order arrives damaged, defective, or materially different from the product described, please contact us at [Customer Support Email] within [insert reasonable reporting period] of receiving the goods.

Where reasonably possible, include:

• Your order number.

• A description of the problem.

• Clear photographs or other evidence of the damage, if available.

We will review the issue and determine an appropriate remedy in accordance with applicable law and our return procedures. Depending on the circumstances, this may include a replacement, repair, refund, or another legally appropriate solution.

Goods Not Received

If your order has not arrived, please contact us so that we can investigate the shipment with the delivery provider.

Where the goods are confirmed to be lost or remain undelivered in circumstances for which we are responsible, we will offer an appropriate remedy, including a replacement or refund where applicable.

Return Conditions

We may request that damaged or incorrect goods be returned where reasonably necessary and lawful. We will communicate any return instructions and explain who is responsible for reasonable return shipping costs.

Please do not dispose of damaged goods before contacting us if retaining them is reasonably possible.

For hygiene, safety, or other legitimate reasons, certain goods may be subject to special return procedures, to the extent permitted by law.

General Return Policy

Our voluntary return policy for unwanted goods, if offered, is separate from the remedies available for damaged, defective, incorrect, or undelivered goods.

Nothing in these Terms and Conditions is intended to remove, restrict, or waive any mandatory consumer rights that apply to your purchase.

To request a return or report a delivery issue, contact [Customer Support Email].

9. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase, where technically possible and legally appropriate.

For payments processed through Stripe, the refund will be submitted through the relevant payment-processing system. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We will communicate the outcome of your refund request and any relevant next steps.

We will not impose refund conditions that unlawfully restrict your statutory consumer rights.

10. Intellectual Property and Copyright

All intellectual property appearing on our website, unless otherwise stated, is owned by or licensed to [Business Name]. This includes, but is not limited to:

• Product photographs and images.

• Product descriptions and written content.

• Logos, trademarks, brand names, and business identifiers.

• Website design, graphics, illustrations, and visual materials.

• Original marketing content and other creative materials.

These materials are protected by applicable copyright, trademark, and other intellectual property laws.

You may view and use the website for personal, lawful shopping purposes. Unless we have given you prior written permission or the law expressly permits it, you must not copy, reproduce, download for redistribution, modify, publish, distribute, sell, commercially exploit, or create derivative works from our protected content.

Purchasing a product does not transfer ownership of our product photographs, branding, descriptions, or other intellectual property to you.

Product Images and Third-Party Materials

Some product images, designs, logos, or other materials displayed on our website may belong to manufacturers, suppliers, licensors, photographers, or other third parties.

Such materials remain the property of their respective owners and are used only where we have permission, a licence, or another lawful basis to use them.

We do not claim ownership of third-party intellectual property that belongs to others. If you believe that material displayed on our website infringes your intellectual property rights, please contact us at [Copyright Contact Email] with details of the material and your claim so that we can investigate.

Customers and other website users must not assume that product images or other materials may be reused simply because they are publicly accessible.

11. Reviews, Feedback, and User Submissions

If you submit a review, testimonial, suggestion, photograph, or other content to us, you confirm that you have the right to submit that material and that doing so does not infringe another person's rights or violate applicable law.

You retain ownership of content you create, subject to any rights you separately grant to us.

By submitting content for publication, you grant us a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for purposes related to operating, promoting, or improving our business, subject to applicable law and any additional consent requirements.

We reserve the right to remove content that is unlawful, fraudulent, abusive, misleading, or otherwise inappropriate, where permitted by law.

We will not knowingly present a review as genuine customer feedback if it is fabricated or materially misleading.

12. Prohibited Activities and Fraud Prevention

You agree not to:

• Use our website to commit fraud or engage in unlawful activity.

• Attempt to gain unauthorised access to our website, systems, accounts, or customer information.

• Interfere with the security, availability, or normal operation of our services.

• Use stolen payment information or another person's identity without lawful authority.

• Submit false claims concerning deliveries, product damage, refunds, or transactions.

• Use products purchased from us to intentionally harm, threaten, exploit, or unlawfully target other individuals or organisations.

Where we reasonably suspect a violation, we may investigate, preserve relevant transaction records, restrict access, decline future orders, or refer matters to appropriate authorities where legally justified.

Any action taken under this section will be subject to applicable law and any contractual or consumer rights that cannot lawfully be excluded.

13. Product Safety and Customer Responsibility

Customers must read and follow any applicable product instructions, warnings, safety information, age restrictions, and intended-use limitations supplied with the goods.

You are responsible for ensuring that a product is suitable for your intended lawful use and is handled, stored, and maintained appropriately.

You must not misuse, modify, or operate a product in a manner that creates an unreasonable risk of harm or violates applicable law.

Nothing in this section excludes liability for product defects, negligence, or other matters where that liability cannot legally be excluded or limited.

14. Limitation of Liability

To the fullest extent permitted by applicable law, [Business Name] will not be liable for indirect or consequential losses arising from the use of our website or products where such losses are not legally recoverable.

We do not exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded for death or personal injury, fraud, fraudulent misrepresentation, defective products, or breaches of mandatory consumer rights.

Where legally permitted, our liability for a particular claim will be limited to an appropriate extent having regard to the nature of the claim, the circumstances, and the applicable law.

Nothing in these Terms and Conditions affects any legal rights or remedies available to customers under mandatory consumer protection legislation.

15. Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses, damages, or costs directly arising from your unlawful use of our website, your intentional misuse of our products, or your material breach of these Terms and Conditions.

This provision does not make you responsible for losses caused by our own unlawful conduct or remove any rights you have under applicable law.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external companies, including Stripe and delivery providers.

These third-party services may operate under their own terms, privacy policies, and security practices.

We are not responsible for the independent content or practices of third-party websites that we do not control. However, this section does not exclude any responsibility that applicable law places on us for services we provide or representations we make.

We encourage customers to review relevant third-party terms and privacy policies when using those services.

17. Website Availability and Security

We make reasonable efforts to keep our website accessible, functional, and secure. However, uninterrupted availability cannot be guaranteed.

We may temporarily suspend, modify, or update all or part of the website for maintenance, security, technical, or operational reasons.

You must not attempt to disrupt our website, introduce malicious software, bypass security measures, or interfere with our systems or services.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, products, services, legal requirements, or operational practices.

The latest version will be published on our website with its updated effective date.

Changes will apply from the stated effective date, subject to applicable law. Changes will not retrospectively remove rights already accrued to customers or alter existing contractual arrangements where doing so would be unlawful.

We encourage you to review these terms periodically.

19. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of [Insert Applicable Country or Jurisdiction], except where mandatory consumer protection laws provide otherwise.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter fairly and efficiently.

If a dispute cannot be resolved informally, it may be referred to the courts or another appropriate dispute-resolution body with jurisdiction under applicable law.

Nothing in this section prevents a customer from exercising any mandatory legal rights available in their place of residence.

20. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue in effect to the extent that they can lawfully operate independently.

21. No Waiver

If we do not immediately enforce a right or provision under these Terms and Conditions, this does not mean that we waive that right or provision.

Any waiver must be consistent with applicable law.

22. Entire Agreement

These Terms and Conditions, together with any applicable Privacy Policy, Shipping Policy, Return Policy, and other policies expressly incorporated into them, form the agreement governing your use of our website and purchases from us, subject to any mandatory legal rights and obligations.

If a specific product or transaction is subject to additional terms, those terms will apply where properly disclosed and legally enforceable

We will make reasonable efforts to respond to enquiries within an appropriate timeframe.

By using our website or placing an order, you acknowledge that you have read and understood these Terms and Conditions, subject to any rights that cannot lawfully be waived.