At theverythingstore, we want our customers to be satisfied with their purchases. If you experience an issue with your order, you may request a refund in accordance with the conditions outlined below.
 

Eligibility for a Refund
 

A refund may be requested under the following circumstances:

• Order Not Received: If your order has not arrived within 3 weeks (21 days) from the date it was shipped, you may contact us to request assistance and a possible refund.

• Extremely Damaged Product: If your product arrives extremely damaged or in a condition that makes it unusable, you may be eligible for a refund.

• Product Does Not Work: If the product arrives defective or does not function as advertised, you may be eligible for a refund.

Proof of the Issue
 

For damaged or defective products, customers may be required to provide photographic or video evidence showing the condition or problem with the product. This allows us to assess the issue and determine whether the order qualifies for a refund.
 

How to Request a Refund
 

Refund requests can be submitted in either of the following ways:

1. Email us at info@theverythingstore.com with your order number and details of the issue.

2. Complete our Refund Request Form available below.

Please include your order number and, where applicable, photographs or videos showing the issue with your order.

Refund Approval

Once we receive your request and any required evidence, we will review the situation and notify you whether your refund request has been approved.

If approved, the refund will be processed using the original payment method where possible. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Contact Us

If you have any questions regarding our Refund Policy or your order, please contact us at info@theverythingstore.com